Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

As a single woman I have complete trust and confidence in bringing my cars here. Have been customer for over ten years & recommended to family and friends. This is a 3rd generation family owned and operated business. I've aways been given a complete estimate and options regarding the issue, which sometimes include taking the work elsewhere.


-Sabrina B.

Family Owned business. Great customer service. Honest and affordable. Will tell you what's wrong in detail. It's hard to find a mechanic and a shop like this one. Save yourself money and time go to Swim's. Ask for Ray. The shop Manager.


-Rebecca J.

I have an older SUV and Trust no other to work on my car. I have gone thru numerous "Mechanics" and have had the most issues. When I took to Swims not only did they listen to me best describe the sounds I was hearing, but They actually fixed the issues. For a Female consumer its good to be heard about Your concerns and taken seriously. Good honest people. Competitive Pricing.


-Anonymous
  • ASE (Automotive Service Excellence)
  • NAPA
  • BBB (Better Business Bureau)
  • WIX Filters
  • Car Care Aware
  • Call Us For Service: 916-922-4709